| Buy Online! - The best way to buy! | About Us HD Flooring Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@hdflooring.co.uk. |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept credit card payment now using a secure payment system called Netbanx. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.We accept Visa and Mastercard but not American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, postal mail or over the Internet. |
| Shipping And Handling All orders within the UK are delivered by the UPS,DHL,TNT or other courier services and are charged by weight, we will endeavour to send your goods by the most economical means available (to us).As a guide we will charge £8.25 for delivering each parcel up to between 1 & 5 kg., £11.00 for delivering each parcel up to 10kg., with incremental increases up to a maximum of 26 kg. per parcel on an economy delivery and from £11.45 (up to 5 kg.) for a premium delivery on mainland UK. Items over 25kg. will be charged a further 50 pence per kilo.But we will still endeavour to keep delivery charges to a minimum.NOTE:The Highlands & Islands of Scotland /Northern IrelandPost Codes: all IV codes ,all HS codes, KA27-28,all KW codes, PA20-50, PA60-78, PH17-26, PH30-50,all Z codesE single parcels will be charged a minimum of £20.25 (up to 5 kg.) with incremental increases up to a maximum of 25 kg. per parcel on a 2 TO 3 working day delivery.NEXT DAY CAN BE ARRANGED BUT ORDERS WILL HAVE TO BE IN FOR 10.30AM TO DELIVER TO THE ABOVE POST CODES.NOTE:Isle of Man, Isles of Scilly, Channel Islands,Postcodes BT, Im, TR21-25 single parcels up to 1 kg. will be sent at normal UK postage rates and above that will be sent by International Datapost at the relevant rate. Carriage will be charged on all orders for delivery outside UK inc Channel islands,Scottish highlands & Scottish Isles, ALL as above post codes.Carriage will be charged on all Timber/Cork products and tiles by quotationHDFL will weigh your order prior to shipment in order to work out the correct shipping charge.We will endeavour to deliver your order within 4 working days (excluding bank holidays tc) if ordered before 12.30 hours, if we are unable to deliver, for whatever reason we will try to contact you .Next day orders are subject to the product being in stock.The customer must ensure that there is someone at the delivery address to receive the goods. We reserve the right to charge for returned deliveries.(tell us of any special delivery instructions)Shipping charges include handling and packaging.Premium delivery is 1-2 day delivery dependant on stock availibility.Economy is 3-4 day delivery dependant on stock.Damaged Goods: Must be reported within 3 days otherwise no liability can be accepted.Non delivery of goods: The company must be notified in writing if goods are not recieved within 10 days of date of invoice.Claims will not be accepted otherwise. |
| Delivery Schedule We normally deliver goods in 4 working days. However if we are unable, for whatever reason, to achieve this we will endeavour to inform you as soon as possible. International orders are generally received in under 28 days.Premium delivery is 1-2 day delivery dependant on stock availibility.Economy is 3-4 day delivery dependant on stock. |
| Back Orders If your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.WE ARE NOW USING A SECURE PAYMENT SITE USING NETBANX WHICH IS A VISA & MASTERCARD SECURE PAYMENT SYSTEM.YOUR DETAILS ARE NOW EVEN MORE SECURE! |
| GuaranteeThe Company's standard terms and conditions of sale will apply as published. A copy of these terms and conditions is available on request. |
| Reaching Us If you need to reach us, please email us on info@hdflooring.co.uk alternatively, you can call on (International +44) 0113257 3481 or fax us on 01132 577581 or write to us at HD Flooring Ltd, Springfield Commercial Centre,Bagley Lane, Farsley , Pudsey, West Yorkshire,LS28 5LYwww.bona1stopshop is here to serve you .Do not hesitate to ask for help with any flooring or associated problem. |
| Privacy Policy HD Flooring Ltd do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. |
| Returns Policy We will only accept goods back that are faulty and either exchange them or give a refund.Goods that have been dented in transit etc will not be exchanged or refunded. |
| Remittance Terms Payment will be made before any goods are despatched.Credit accounts are available, to selected business users, please request a credit application form. |
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